Privacy Policy
Effective September 20, 2026
Laser Promo, operated by Remi Creative LLC, respects your privacy. This policy explains what information we collect when you use laserpromo.app, place an order, request a custom quote, submit artwork, or communicate with us, and how we use that information.
Information We Collect
We may collect information you provide directly, including your name, email address, phone number, company or organization, billing and shipping details, order information, personalization instructions, custom-order details, artwork, logos, images, and other files or messages you submit.
We may also collect basic technical information such as browser or device information, pages visited, IP address, and information stored through cookies or similar technologies when needed to operate, secure, or improve the website.
Payments
Payments may be processed by third-party payment providers such as Stripe. Laser Promo does not receive or store your full payment-card number. Payment providers process payment information according to their own privacy policies and security practices.
How We Use Information
- To process and fulfill orders and custom quote requests.
- To prepare artwork, proofs, personalization, and production instructions.
- To communicate about pricing, approvals, order status, shipping, support, and service updates.
- To prevent fraud, protect the website, and maintain account and transaction security.
- To improve our products, website, customer experience, and business operations.
- To comply with legal, tax, accounting, or regulatory obligations.
Service Providers
We may share information with service providers that help us operate the business, including payment processors, website and database hosting providers, email providers, shipping carriers, analytics or security services, and production partners when needed to complete your order. These providers receive only the information reasonably necessary to perform their services.
Artwork and Custom Files
Artwork, logos, photos, names, and other custom files you submit may be stored and used to prepare proofs, manufacture your order, provide customer support, and maintain order records. We do not claim ownership of your submitted artwork solely because you upload it to our website.
Data Retention
We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, resolve disputes, protect against fraud, and satisfy legal obligations. Retention periods can vary depending on the type of information and the reason it was collected.
Your Choices
You may contact us to ask about personal information associated with your orders or requests, or to request correction or deletion where applicable. Some information may need to be retained for legal, accounting, fraud-prevention, or transaction-record purposes.
Children's Privacy
Our website is intended for customers purchasing products and services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative and technical safeguards designed to protect information. No online system or method of transmission can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above will be updated when material changes are posted.
Contact
For privacy questions or requests, contact Laser Promo using the contact information provided in your order, quote, or customer communication.